Common Problems and Solutions

"Order cannot be deleted"

Shopify only allows deleting orders with certain status combinations. Active orders with open payments or fulfillments cannot be deleted.

Your monthly deletion limit has been used up.

The order may have already been automatically purged (after retention period) or manually permanently deleted.

Temporary server error or Shopify API issue.

Shopify webhooks can temporarily fail during high load or after updates.

Cache delay in Shopify.

Wait 1-2 minutes and reload the Shopify orders list
The tags are removed immediately, but Shopify sometimes needs a moment to update