Frequently Asked Questions

General

Q: What is AgeVerify Shield?
AgeVerify Shield is a Shopify app that allows merchants to verify customer age before purchasing age-restricted products. The app is GDPR-compliant and offers various verification methods.

Q: What products require age verification?
Typical products include alcohol, tobacco, e-cigarettes, weapons, certain medications, and other legally age-restricted goods. Exact requirements vary by country and region.

Q: Is AgeVerify Shield GDPR-compliant?
Yes, AgeVerify Shield was specifically developed for the European market and meets all GDPR requirements. Customer data is only used for verification and automatically deleted after a configurable period.

Setup

Q: How do I install AgeVerify Shield?
Install the app from the Shopify App Store, activate the app embed in your theme, and configure your first rule in the dashboard.

Q: Do I need to edit my theme code?
No! AgeVerify Shield uses Shopify's app embeds and requires no code changes. Simply activate the app embed in your theme settings.

Q: How long does setup take?
Basic setup takes just a few minutes. Install the app, activate the embed, and create your first rule – done!

Rules & Targeting

Q: What are verification rules?
Rules define when and where age verification is displayed. You can filter by product type, collection, tag, URL, or page title.

Q: Can I set different age limits for different products?
Yes! You can set individual age limits for each rule. Examples: 18+ for alcohol, 21+ for certain products in other countries.

Q: What does "Soft Block" vs "Hard Block" mean?
"Soft Block" allows visitors to enter the shop but blocks purchase. "Hard Block" shows verification immediately on page load and completely prevents access until verified.

Billing

Q: Is there a free trial?
Yes – you can try any paid plan free for 7 days. During this time, you have access to all features of your chosen plan.

Q: How does billing work?
Billing is monthly or yearly through your Shopify invoice. You can upgrade, downgrade, or cancel at any time.

Q: What happens when I reach my rule limit?
You'll see a notification in the dashboard. You can upgrade to a higher plan to create additional rules. Existing rules remain active.

Q: Can I remove the AgeVerify branding?
Yes – with the one-time "Branding Removal" add-on for $29.99 (Free plan), or upgrade to Enterprise where branding is hidden by default.

Technical

Q: Does AgeVerify Shield slow down my store?
No. AgeVerify Shield is optimized for performance and loads asynchronously. The app has no measurable impact on your store speed.

Q: Does the app work with all Shopify themes?
Yes – AgeVerify Shield is compatible with all Online Store 2.0 themes and also works with most older themes.

Q: Can I customize the modal appearance?
Absolutely! Choose from 92 templates or fully customize colors, logo, texts, layout, animations and more to match your brand.

Legal

Q: Does AgeVerify Shield comply with youth protection laws?
AgeVerify Shield helps you comply with youth protection laws but does not replace legal advice. Consult a lawyer for specific compliance requirements.

Q: How is customer data stored?
Verification data is stored encrypted and automatically deleted after the configured session duration expires. No personal documents are permanently stored. IP addresses are hashed.

Q: In which countries can I use AgeVerify Shield?
AgeVerify Shield can be used worldwide. The app is particularly optimized for European data protection requirements (GDPR).