How to Contact WhatsApp Support

WhatsApp is our fastest support channel with average response times under 2 hours.

Contact Details

WhatsApp Number: +49 174 6871694
Direct Link: Click to open WhatsApp
Availability: 24/7 (responses within business hours, emergencies anytime)

What to Include in Your Message

For the fastest resolution, include:

Your shop URL — e.g., "your-store.myshopify.com"
Description of the issue — what you expected vs. what happened
Screenshot — a picture says a thousand words
Your plan — Free, Starter, Pro, or Enterprise
Your theme — e.g., "Dawn" or "Refresh"

Example Message

Hi! My shop is example-store.myshopify.com. I'm on the Pro plan using the Dawn theme. The tabs aren't showing on my product pages even though I added the block. Here's a screenshot: [image]

Response Times

Time of Day	Expected Response
Business hours (CET)	< 1 hour
Evening/Weekend	< 4 hours
Emergency (store down)	< 1 hour

Alternative: Email

📧 fh.dennis.wittmann@gmail.com

Response within 24 hours
Use for non-urgent questions or detailed technical requests

Languages

Support is available in 25+ languages including English, German, French, Spanish, and more. Write in whichever language you're comfortable with.

Tips

WhatsApp is faster than email for quick questions
Include your shop URL in every message for faster context
Screenshots help us understand your issue immediately
We can also do screen recordings or video calls for complex issues