Frequently Asked Questions

General

Do I need coding knowledge?

No! The app is fully visual. Add theme blocks through Shopify's Theme Editor and write descriptions through our rich text editor.

Which Shopify plans are supported?

All Shopify plans — Basic, Shopify, Advanced, and Plus.

Can I use it for products without variants?

The app is designed for products with variants. Single-variant products should use Shopify's built-in description field.

What happens to my descriptions if I uninstall?

Your descriptions remain in your store as metafields. They are not deleted when you uninstall the app.

Features

How many languages are supported?

The app supports 142+ languages — all languages available in Shopify, including regional variants.

How accurate are AI translations?

AI translations use GPT-4 which provides high-quality, contextual translations. They're not just literal word-for-word — the AI adapts expressions to be natural in the target language. However, we always recommend having a native speaker review translations for critical content.

Can I generate descriptions in bulk?

Yes! Use the Bulk Generate feature on the product page, or use AI Studio to process all products at once.

Do unused AI credits roll over?

Monthly plan credits reset each billing cycle. Purchased credit packages never expire.

Billing

Is there a free plan?

Yes! The Free plan includes 3 products with full editor and theme block support, no credit card required.

How does the free trial work?

Starter and Professional plans include a 14-day trial. Full access to all features. Cancel before it ends to avoid charges.

Can I change plans anytime?

Yes, upgrade or downgrade anytime from the Pricing page. Changes are prorated by Shopify.

What payment methods are accepted?

All payments go through Shopify billing — you pay with your Shopify payment method.

Technical

Is my data secure?

Yes. All data is stored in your Shopify store's metafields. We don't store content on external servers. The app uses Shopify's OAuth for authentication.

Does the app affect storefront performance?

Minimal impact. The theme block loads a small JavaScript file for variant switching. All data is served from Shopify's CDN through metafields.

Can I access descriptions via API?

Yes, Professional and Enterprise plans include API access. See our API documentation for endpoints and authentication.