The central platform for Shopify Apps
Support, Marketing & Automation united. Event-Tracking, Automations, Ticketing and AI-Agents – all in one place.
Built for the Shopify Ecosystem
Everything you need
One platform. All tools. From Event-Tracking to AI-Agent – built for Shopify App Developers.
Event-Tracking
All apps send events to a central platform. Complete history, reprocessing & real-time streaming.
- app_installed / app_uninstalled
- plan_changed / charge_activated
- Custom Events via SDK
- Automatic Reprocessing
AI Agent & Chat Bot
Intelligent support bot with 68 tools, RAG pipeline, vision analysis and automatic handoff to human agents.
- 68 Specialized Tools
- Knowledge Base RAG
- Screenshot Analysis
- Auto-Handoff & Escalation
Chat Widget
Embeddable support widget with AI chat, knowledge base, quick actions and announcements. Shadow DOM, zero dependencies.
- Shadow DOM Isolation
- AI Chat + KB Search
- Custom Theming & Branding
- Quick Actions & Announcements
Automations
Unified automation engine combining rules and workflows. Event triggers, conditions, delays and multi-step sequences.
- Event-based Triggers
- Multi-Step Workflows
- Conditional Branching
- Time-based Delays
Multi-Channel
Email, In-App & Admin notifications. Templates in 130+ languages with AI translation.
- Email via Resend
- In-App Notifications
- Admin Push Notifications
- 130+ Languages Support
Ticketing
Central support system with full app & shop context. Auto-ticketing from events.
- App Context per Ticket
- Auto-Assignment
- SLA Tracking
- AI-powered Answers
Knowledge Base
Self-service help center with AI-powered search, multi-language articles and public help pages per app.
- Semantic Vector Search
- Auto-Translations (130+ langs)
- Public Help Center per App
- Version History & Drafts
Analytics
Event monitoring, rule performance, conversion insights and revenue tracking at a glance.
- Real-Time Dashboards
- MRR & Churn Tracking
- Cohort Analysis
- Conversion Funnels
Segments & A/B Tests
Dynamic shop segmentation and A/B testing. Target the right audience with data-driven experiments.
- Dynamic Shop Segments
- A/B Test Campaigns
- Conversion Tracking
- Automatic Winner Selection
Customer Portal
Self-service portal for shop owners. Manage tickets, view invoices, check app status and access knowledge base — all in one place.
- Self-Service Dashboard
- Ticket Management
- Invoice & Billing History
- App Status Overview
Issue Tracking
Built-in bug reports and feature requests. Users vote, you prioritize. Linked to tickets and AI agent.
- Bug Reports & Feature Requests
- Community Voting
- AI Duplicate Detection
- Linked to Tickets & Chat
Billing & Subscriptions
Stripe-powered subscription management. 4 plans, usage tracking, trial system and transactional billing emails.
- Stripe Integration
- Usage-Based Limits
- 14-Day Trial System
- Transactional Emails
Broadcasts & Campaigns
Send targeted messages to shop segments. Email and in-app broadcasts with templates, scheduling and delivery tracking.
- Segment-based Targeting
- Email & In-App Delivery
- Template Engine
- Delivery Analytics
From Event to Action
An event flows through the entire pipeline – from SDK integration to intelligent reaction.
SDK Integration
- npm install @dxsoft/sdk
- dx.track() / dx.identify()
- Webhook Endpoints
Event Processing
- Event Validation
- Queue (Upstash)
- Automation Evaluation
Actions & Delivery
- Email / In-App / Push
- Automation Engine
- Ticket Creation
Intelligence
- AI Agent (62 Tools)
- Smart Suggestions
- Semantic Search
One platform, every stakeholder
Whether you're a founder tracking revenue, a marketer running campaigns, or a developer building integrations — DXSoft covers the full Shopify app lifecycle.
Business & Founders
Revenue · Analytics · Compliance
- Real-time visibility into MRR, churn and app performance across all stores
- SLA compliance tracking and audit trails for enterprise customers
- Understanding which support issues impact retention and revenue
- Live analytics dashboards with MRR tracking, cohort analysis and conversion funnels
- Built-in SLA engine with automated escalation and full audit logging
- AI-powered ticket analytics connecting support quality to business outcomes
Marketing & Growth
Campaigns · Segments · Retention
- Targeted messaging to the right shop segments at the right time
- Multi-channel campaigns with A/B testing to optimize conversions
- Automated lifecycle flows for onboarding, activation and win-back
- Unified automation engine with event triggers, conditions and multi-step sequences
- Dynamic segments with behavioral filters and A/B test campaigns with auto-winner
- Multi-channel delivery: Email, In-App and Push in 130+ languages
Developers & Partners
SDK · API · Infrastructure
- Simple integration with type-safe SDK and comprehensive API documentation
- Multi-tenant architecture that scales from 1 to 10,000 shops effortlessly
- Real-time event processing with webhooks, queues and reliable delivery
- TypeScript SDK with one-line setup: npm install @dxsoft/sdk — 180+ API endpoints
- Battle-tested multi-tenant platform with 63 DB tables and org-scoped isolation
- Event pipeline: SDK → Queue (Upstash) → Automation Engine → Actions in <100ms
From install to scale — we've got it
DXSoft covers every phase of the Shopify app journey. No gaps, no workarounds, one platform.
Ship & Integrate
Get your app connected in under 5 minutes with our SDK and start tracking from day one.
- One-line SDK integration
- Automatic event tracking
- Public help center per app
Onboard & Activate
Welcome new merchants with smart onboarding flows and proactive in-app messages.
- Automated welcome sequences
- Targeted in-app announcements
- Quick-action widgets
Assist & Resolve
AI-powered support that resolves 80% of queries instantly — human handoff when needed.
- 62-tool AI support agent
- Knowledge base with RAG search
- SLA tracking & escalation
Prevent & Win Back
Detect churn signals early and trigger automated retention campaigns.
- Churn-risk event triggers
- Automated win-back emails
- Sentiment analysis & alerts
Grow & Optimize
Data-driven growth with A/B tests, segments and cross-sell automations at scale.
- A/B test campaigns
- Dynamic shop segments
- Cross-app analytics & insights
Support that your customers actually love
Embed our AI-powered chat widget in seconds. Shadow DOM isolation, zero dependencies, fully customizable — your brand, your rules.
See the full platform in action
Explore a fully loaded demo environment with real data, AI agent, automations and analytics. No credit card, no signup — just click and explore.
No signup required · Read-only demo · Resets automatically
What our partners say
Shopify App developers who build better products with DXSoft.
“DXSoft cut our support response time from 4 hours to under 10 minutes. The AI Agent handles 80% of questions autonomously.”
“The event-tracking and automation engine are incredible. We set up churn-prevention flows in an afternoon that would have taken weeks.”
“Our knowledge base now serves 130+ languages automatically. International expansion is no longer a support bottleneck.”
Integration in 5 Minutes
One npm package, one API key, done. The DXSoft SDK offers type-safe event tracking, automatic retry logic and an embedded help widget.
// 1. SDK initialisierenimport { DXSoft } from "@dxsoft/sdk";const dx = new DXSoft({ apiKey: process.env.DXSOFT_API_KEY!, appSlug: "invoice-hero"});// 2. Events trackenawait dx.track("app_installed", { shopDomain: shop.domain, plan: "premium", revenue: 29.99});// 3. Help-Widget einbettendx.widget.init({ position: "bottom-right", locale: "de"});Development Status
From foundation to complete ecosystem – transparent and traceable.
Foundation
- Auth & Multi-Tenant
- Event System & SDK
- Automations & Actions
- Ticketing & Knowledge Base
Intelligence
- AI Agent (62 Tools)
- Smart Suggestions & RAG
- Embeddings & Vector Search
- Sentiment & Memory
Scale
- Unified Automations
- A/B Testing & Segments
- 130+ Languages & i18n
- White-Label & SSO
Ecosystem
- Plugin System
- Community Templates
- Churn Prediction
- Marketplace Integration
Simple, transparent pricing
Start free, upgrade as you grow. All paid plans include a 14-day free trial.
Free
For getting started
- 3 Apps, 10 Shops
- 100 Tickets/month
- 100 AI Messages/month
- Basic Knowledge Base
Starter
For growing apps
- 10 Apps, 100 Shops
- 500 Tickets/month
- 500 AI Messages/month
- Automations & Templates
- Email Support
Pro
For serious partners
- Unlimited Apps, 1,000 Shops
- 2,000 Tickets/month
- 5,000 AI Messages/month
- A/B Tests & Segments
- Priority Support
- Advanced Analytics
Enterprise
For large teams
- Unlimited Apps & Shops
- Unlimited Tickets
- Unlimited AI Messages
- White-Label & SSO
- Custom Domain
- Dedicated Support
All paid plans include a 14-day free trial with full Pro features. No credit card required.
Ready to connect your apps?
Start now with DXSoft and manage all your Shopify Apps from a central platform.